In this episode, we explore the intersection of AI and human touch in customer experience. Learn how AI chat and agent assistance have revolutionized customer support at ClassPass, reducing costs and boosting satisfaction. Discover the strategies behind their successful upsell initiatives and how they maintain genuine connections with customers in tandem with using AI.

Danielle Doremus is the Senior Director of Business Operations and CX at ClassPass. With a background in advertising sales and fitness instruction, she has successfully integrated her passions to drive ClassPass's customer experience initiatives forward.

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