Hear the journey of Conor Pendergrast, a seasoned expert in customer support who has redefined what it means to engage with customers. From his early days advocating for marriage equality to becoming a leader in customer experience, Conor shares his unique perspective on the evolving role of customer support in driving business success.

Learn how to:

• Transform your CX teams from cost centers to revenue drivers.
• Balance AI and human interaction for optimal customer satisfaction.
• Foster a culture of curiosity and empathy within your teams.

Conor Pendergrast is known for his innovative approach to customer support, having spent nearly a decade at Expensify where he climbed to Customer Success Senior Leader and also mentored and lead a large team while also juggling a role as single contributor. Before that he was a CEO and founder, and once again now he is the CEO and founder of CustomerSuccess.cx, a consultancy that helps B2B SaaS CX leaders grow their careers and improve their business results.

Explore more from Conor at customersuccess.cx and subscribe now / comment kindly / like without hestitation to support The CX Files and hear from more guests!

#CXPodcast #CustomerSuccess #AIInnovation #B2BMarketing #hashtagsarefun

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