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The CX Files #30 - Andrew Carothers
Listen to learn:
- Why it took three years to break down data silos for support at Cisco Systems and how to avoid that mistake.
- The transition of AI from its teenage years to a college-educated, mature business function.
- How to move beyond case deflection and start measuring the financial impact of CX in dollars and euros.
- The tire sensor analogy: How to use data to solve problems before the customer even feels the friction.
- Why CX should be the central core of your organization rather than a siloed department.
Andrew Carothers is a 12-time International CX Award winner and a co-founder of the Cisco Systems customer experience organization. With a background at Autodesk and a seat on the board for the University of San Francisco’s strategic AI program, Andrew is one of the leading voices in digital customer success and AI implementation.
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Give your customers AI support with 95% first response accuracy. Get full AI optimization done for you, with clear gaps closed and improvement actions ready for your team in just 30 minutes a month. Visit https://en.helpfeel.com to learn more.
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By Ben FodenListen to learn:
- Why it took three years to break down data silos for support at Cisco Systems and how to avoid that mistake.
- The transition of AI from its teenage years to a college-educated, mature business function.
- How to move beyond case deflection and start measuring the financial impact of CX in dollars and euros.
- The tire sensor analogy: How to use data to solve problems before the customer even feels the friction.
- Why CX should be the central core of your organization rather than a siloed department.
Andrew Carothers is a 12-time International CX Award winner and a co-founder of the Cisco Systems customer experience organization. With a background at Autodesk and a seat on the board for the University of San Francisco’s strategic AI program, Andrew is one of the leading voices in digital customer success and AI implementation.
---
Give your customers AI support with 95% first response accuracy. Get full AI optimization done for you, with clear gaps closed and improvement actions ready for your team in just 30 minutes a month. Visit https://en.helpfeel.com to learn more.