(Previously recorded as Voxpro - powered by TELUS International) Shep Hyken is one of the world’s leading customer experience influencers. As owner and ‘Chief Amazement Officer’ of Shepard Presentations, he has built an audience of hundreds of thousands who follow him for his opinions and predictions on the CX industry.

Shep joined us to talk about:

• The origins of his title Chief Amazement Officer
• What makes great companies 'amazing'
• The use of human-inspired machine intelligence in CX
• Excelling at effortless experience
• The convenience revolution in customer experience
• The concept of 'amaze it forward'

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