On this episode, Amelia welcomes Mark Slatin, Customer Experience Advisor and Consultant at Empowered CX.

The CX Leader as a Change Agent

Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. 

Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

Business

Technology

Education

Marketing

Courses

Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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The CX Leader as a Change Agent

The CX Leader as a Change Agent