In this episode, Laura Fu and Thomas Hill discuss the current landscape of AI in business, focusing on the challenges and opportunities that arise when companies consider building their own AI solutions versus purchasing existing ones. They explore the importance of data management, the role of customer support, and how DevRev's unique approach with a knowledge graph can help organizations effectively leverage AI. The conversation highlights the complexities of implementing AI, the necessity of data preparation, and the future potential of AI in various business contexts.

takeaways

• AI is becoming integral to various business use cases.
• Many companies are leveraging OpenAI for internal solutions.
• Building custom AI solutions can be complex and challenging.
• Data context is crucial for effective AI implementation.
• Customer support chatbots often fail to meet expectations.
• AI's effectiveness is tied to the quality of data preparation.
• DevRev's knowledge graph provides a unified data context.
• Data preparation can account for a significant portion of AI project costs.
• Identifying gaps in processes can lead to better AI integration.
• AI technology will continue to evolve and improve.