Coming to you on location from Virginia and California, join Emily Jernigan (California Department of Child Support Services) as she hosts Barbara Lacina Director, Virginia Child Support Enforcement) and David Kilgore (Director, California Department of Child Support Services).   They have a conversation focused on the National Child Support Market Research Survey that was recently launched.   Hear some of the preliminary findings that were discussed at the February 2023 NCSEA Policy Forum in Washington DC, and some thoughts about how to turn the trends around as they explore how the child support program will look in the future.   Listen as they discuss barriers to delivering services, shifting from mandated referrals to “selling” the child support product, and what has to change with the program’s current philosophies.