Systems vs Individuals! This would be the Ali vs Frazier of battles, except that the system is so much more powerful than the individuals that it's more like Ali vs "some random person who has been casually checking out the boxing class for a couple weeks". The first step in building a better EMS workplace, with better outcomes for our patients, is understanding the power of taking the focus away from the individuals at work and focusing on the system(s) they do that work in.