In this first episode of Feed Forward, we’re diving headfirst into the future of customer support. What if call centers as we know them are on the way out? Imagine no more endless hold music or waiting for someone to “check with their manager.” Instead, we’re talking AI agents that might predict your issues before you even call.

Jay and I bring our own AI-related midlife crises and a good dose of curiosity to this chat, unpacking the tech that’s pushing customer service to the next level. From smarter chatbots to appliances that could one day fix themselves, we look at the full spectrum—whether AI will simply support call centers or make them obsolete. Will future products eliminate the need for call centers altogether? Are we ready for customer service without the human touch? Join us as we kick off Feed Forward and pull back the curtain on what might be the end of an era—or just the beginning of a new one.