Welcome back everyone!  

In today's episode, Josh and I sit down to Debrief from a recent service upgrade project that was a real butt kicker. Anytime we get beat up on a project, we like to take the time to go over the project and discuss what worked and what didn't. This is all part of our learning process. We say it all the time, but just because you have a Masters license doesn't mean you're going to know exactly how to handle every situation. You will always be confronted by scenarios that you've never seen before and it will be your responsibility to guide your client through this process from start to finish. Obviously, there are a lot of variables involved in each one of these projects and plenty of room to make mistakes. Instead of ignoring and avoiding our mistakes, we choose to discuss them in an attempt to improve ourselves and become better electricians every day.   

This episode is a behind the scenes look into how we do business, make decisions and learn from our mistakes at Lumen Brothers Electric Company. We've decided to share this conversation, even though parts of it are uncomfortable for us, in the hopes that you can learn from our mistakes and our process. Some people think that blue collar work is just physical labor. This conversation is proof that our game is as much mental as it is physical. Hope this helps.   

Please comment below with your thoughts on this project. What would you have done differently? How do you communicate your process with your clients? Be nice. Be respectful, but let us know your thoughts.   

D&J  

#serviceupgrade