The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert. <a href="http://www.libux.co">www.libux.co</a> Get full access to Metric by Michael Schofield at <a href="https://metricpodcast.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4">metricpodcast.com/subscribe</a>

The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert. www.libux.co Get full access to Metric by Michael Schofield at metricpodcast.com/subscribe

The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert. <a href="http://www.libux.co" rel="noopener noreferrer">www.libux.co</a> Get full access to Metric by Michael Schofield at <a href="https://metricpodcast.com/subscribe?utm_medium=podcast&amp;utm_campaign=CTA_4" rel="noopener noreferrer">metricpodcast.com/subscribe</a>

The DELIGHTful Episode

"The user experience is a metric." Brief high-level practical design strategy by Michael Schofield. Metric was ranked by DScout as one of the best podcasts for leveling-up.

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The DELIGHTful Episode

The DELIGHTful Episode