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The Difference Between Management & Leadership feat. Rick Loera
Rick Loera is a dedicated BIGGBY® COFFEE franchise owner and the 2024 BIGGBY Cup Winner, recognized for his commitment to fostering a positive work environment. With a background of nearly 30 years in restaurant management, including roles with Bob Evans and Outback Steakhouse, Rick brings a wealth of experience in leadership and team development. Now leading multiple BIGGBY locations in Ohio, he emphasizes speed, customer experience, and BIGGBY’s core values to create a thriving, community-focused business.
Key Points From This Episode:
- [06:56] Rick Loera, franchise owner of BIGGBY® Coffee Elyria and BIGGBY Cup winner.
- [09:45] A history of the BIGGBY® Cup, what it is, and how it’s awarded.
- [12:04] Rick’s time working at Bob Evans and how he became a BIGGBY® franchise owner.
- [15:55] Powerful leadership lessons from Rick’s years of restaurant management experience.
- [19:32] Unpacking the distinctions between management and leadership.
- [21:22] How Rick makes sure he engages in growth and continuous learning.
- [23:08] The number one factor in creating a workplace where people want to show up.
- [29:25] Tips for creating a fun, engaging, and creative work environment.
- [31:35] Rick’s thoughts on the concept of love in the workplace.
- [36:06] BIGGBY®’s PERC philosophy and other similar guiding principles.
- [42:35] An anecdote about BIGGBY®’s Farm-Direct certification and environmental ethos.
- [45:27] Rick’s dream to expand the BIGGBY® locations in Lorain County.
- [48:46] Reflections on today’s conversation and Rick’s leadership lessons.
Quotes:
“People get in that position and think, ‘Okay, now, I’m a leader because I’m a manager.’ — There is just so much more to leadership than [there is to] management. — Leadership is truly about growing people.” — Rick Loera [0:19:57]
“Managing is just managing processes. Leadership is all about growing people. And if you don’t grow your people, you’re not growing yourself.” — Rick Loera [0:20:46]
“We have to create a positive work environment for our people.” — Rick Loera [0:23:35]
“Sometimes, as leaders, you think that you may know everything, right? You don’t. Embrace feedback.” — Rick Loera [0:27:36]
“You have to love what you do. And if you don’t love what you do, then it is not going to filter down to your team, to your managers, and even to your customers.” — Rick Loera [0:31:39]
RESOURCES:
- [22:25] Rick’s recommendations for continuous growth and learning Switch and Raving Fans.
- [46:46] Check out Rick’s BIGGBY® Coffee location at 831 Cleveland Street in Elyria, Ohio.
FOLLOW:
Follow Laura Eich:
- Instagram
Follow Mike McFall:
- Website
- X
- Instagram
Follow BIGGBY® COFFEE & LifeLabTM:
- Website
- X
- About LifeLabTM
ABOUT LOVE IN LEADERSHIP:
At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.
Learn more at: loveinleadershippodcast.com
ABOUT THE HOSTS:
Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.
Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.
Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
View all episodes
By Laura Eich, Mike McFallRick Loera is a dedicated BIGGBY® COFFEE franchise owner and the 2024 BIGGBY Cup Winner, recognized for his commitment to fostering a positive work environment. With a background of nearly 30 years in restaurant management, including roles with Bob Evans and Outback Steakhouse, Rick brings a wealth of experience in leadership and team development. Now leading multiple BIGGBY locations in Ohio, he emphasizes speed, customer experience, and BIGGBY’s core values to create a thriving, community-focused business.
Key Points From This Episode:
- [06:56] Rick Loera, franchise owner of BIGGBY® Coffee Elyria and BIGGBY Cup winner.
- [09:45] A history of the BIGGBY® Cup, what it is, and how it’s awarded.
- [12:04] Rick’s time working at Bob Evans and how he became a BIGGBY® franchise owner.
- [15:55] Powerful leadership lessons from Rick’s years of restaurant management experience.
- [19:32] Unpacking the distinctions between management and leadership.
- [21:22] How Rick makes sure he engages in growth and continuous learning.
- [23:08] The number one factor in creating a workplace where people want to show up.
- [29:25] Tips for creating a fun, engaging, and creative work environment.
- [31:35] Rick’s thoughts on the concept of love in the workplace.
- [36:06] BIGGBY®’s PERC philosophy and other similar guiding principles.
- [42:35] An anecdote about BIGGBY®’s Farm-Direct certification and environmental ethos.
- [45:27] Rick’s dream to expand the BIGGBY® locations in Lorain County.
- [48:46] Reflections on today’s conversation and Rick’s leadership lessons.
Quotes:
“People get in that position and think, ‘Okay, now, I’m a leader because I’m a manager.’ — There is just so much more to leadership than [there is to] management. — Leadership is truly about growing people.” — Rick Loera [0:19:57]
“Managing is just managing processes. Leadership is all about growing people. And if you don’t grow your people, you’re not growing yourself.” — Rick Loera [0:20:46]
“We have to create a positive work environment for our people.” — Rick Loera [0:23:35]
“Sometimes, as leaders, you think that you may know everything, right? You don’t. Embrace feedback.” — Rick Loera [0:27:36]
“You have to love what you do. And if you don’t love what you do, then it is not going to filter down to your team, to your managers, and even to your customers.” — Rick Loera [0:31:39]
RESOURCES:
- [22:25] Rick’s recommendations for continuous growth and learning Switch and Raving Fans.
- [46:46] Check out Rick’s BIGGBY® Coffee location at 831 Cleveland Street in Elyria, Ohio.
FOLLOW:
Follow Laura Eich:
- Instagram
Follow Mike McFall:
- Website
- X
- Instagram
Follow BIGGBY® COFFEE & LifeLabTM:
- Website
- X
- About LifeLabTM
ABOUT LOVE IN LEADERSHIP:
At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.
Learn more at: loveinleadershippodcast.com
ABOUT THE HOSTS:
Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.
Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.
Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.