The latest Today’s Wills and Probate Podcast dives into one of the most pressing conversations in private client work: how technology can transform the way people create and register Lasting Powers of Attorney.

Host David Opie welcomes Matt Cresswell, founder of Power of Attorney Online, for a discussion about modernising a process that millions still find confusing, slow and inaccessible.

Like many founder stories, Matt's own route into the sector is far from traditional. After his father’s dementia diagnosis, Matt and his family struggled through an LPA process that was expensive, error‑prone and emotionally draining. His background in advertising, marketing and eight years at Facebook/Meta “planted a seed that maybe there’s a better way”.

The discussion explores why awareness of LPAs remains so low, despite their importance. Digitisation offers a huge opportunity for technology to improve accuracy, speed and user confidence suggests Matt, which would go some way to tackling the 50,000 applications rejected each year due to basic mistakes.

Digital tools aren’t designed to replace solicitors says Matt. Power of Attorney Online is a “Goldilocks” solution: guidance‑led, affordable and perfectly suited to straightforward applications, while more complex or sensitive cases remain firmly in the hands of legal professionals.

There is an opportunity for everyone concludes Matt. The sector can grow the market together, raise public understanding, and make LPAs easier for the millions who still don’t have one.

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Thank you to our podcast sponsors LEAP Estates, and Property Ladder Group