The Digital Manufacturer – Resolving the Service Dilemma

Today’s manufacturers are challenged with how to start digitizing their factories. Many want to differentiate with new service-oriented revenue models, especially those that rely on connected machines and machine as-a-service. Yet, complexity and a lack of digital capabilities are holding companies back. To resolve this service dilemma, the services and digital journeys must converge. In this podcast, Douglas Bellin, Global Lead, Manufacturing and Energy Industries at Cisco, and Scott Lapcewich, VP GM Customer Support and Maintenance for Rockwell Automation, discuss how manufacturers can implement a service model in order to digitally transform their business. They will highlight the challenges and opportunities as firms manage products and services simultaneously. Join the conversation, @CFuturesMag