We've been talking more about the patient experience on this show and how CX practices can be applied in the healthcare industry. In fact, Walker just released a report on the subject: "PX: Designing Better Patient Experiences." Host Steve Walker welcomes Nicole Richendollar, an associate video president, and Emily Chesnut, a senior project manager, both at Walker, for a discussion on how digital surveys can benefit closed-loop follow-up, or as it's known in the healthcare space, "service recovery."

To download Walker's latest report, "PX: Designing Better Patient Experiences", visit https://walkerinfo.com/cxleader/px-designing-a-better-patient-experience/

To listen to more episodes, go to https://cxleaderpodcast.com/

To learn more about Walker, visit https://walkerinfo.com/