The New Digital Customer

The Digital Restaurant and New Customer Expectations


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On this episode, Adam and Ben speak with restaurant industry analyst Andrew Charles from Cowen. The three discuss what the restaurant industry is looking like now that people are getting "back to normal". Andrew dives into topics like digital sales from the restaurant's platform vs a third-party service and the new dynamics of ghost kitchens and AI voice ordering.

Also mentioned is how brands are now fueled by data and data analytics around what customers want, as well as challenges that have arisen.

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The New Digital CustomerBy Brightloom

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