Digital adoption doesn’t fail because the technology is wrong. It fails when it makes the job harder. You can invest in the right systems. Roll them out well. Track the adoption numbers. And still struggle to make digital stick. In this episode of Deconstructing Digital, Brian Hammersley, Director of Digital Adoption at Balfour Beatty, shares what it really takes to bridge the gap between IT and frontline operations in construction. Drawing on more than 20 years of operational experience, Brian talks honestly about friction on site, the balance between security and usability, and why productivity – not just log-ins – is the real measure of success. If you’re leading digital change, shaping IT strategy or responsible for operational performance, this conversation offers practical advice you can apply straight away.