Today on the show, Joe Witkowski, Work Team Lead at American Profit Recovery, joins Christina to discuss the ins and outs of debt collection how he sees it.

With 14 years under his belt at APR, Joe has seen the changing landscape of space and how each element of technology, people and culture can affect it.

Today, they discuss the effects mood and persona have on a call with a consumer, how technology has changed the space, and what Joe sees as the core values of the debt collection industry.

Connect with Joe on Linkedin here: https://www.linkedin.com/in/joe-witkowski-a9b06b9/