Microsoft has been going downhill for a while now. But chances are, things are about to get a lot worse for them.

One of their most popular products is facing a major recall issue right now, and when I tried to contact the company about it, the response I received only made things worse.

This episode is a bit of a rant, but I hope you can learn from Microsoft's mistake. You'll hear us cover all sorts of things, including:

• How your entrepreneurship empowers your kids
• The new Netflix documentary you HAVE TO watch
• Why so many people have a love/hate relationship with Microsoft and its founder
• A major problem with one of Microsoft's most popular products
• Why customer service sucks right now with so many companies
• How technology is ruining the customer experience
• One business strategy that investors love, but leads to an unprofitable business
• Why market growth is not the most important thing to focus on (and what is)
• One major lesson you should learn from Japan
• The secret to longterm profitablity
• How winning football coaches set their teams of for failure (and what it means for your business)
• The one thing Jeff Bezos to dominate his market
• And a lot more.

Make sure you give this one a listen.