Martin Conway is a former professional soccer player originally from Great Britain. He is a leader, a business builder, and an advocate for personal accountability. Martin is a healthcare and self-care leader focused on promoting conversation, understanding, and community.

Jerry Rosenthal is the author of Small Doses: Common Sense to Common Practice, which focuses on the intersection of life, leadership and process improvement. Jerry has spent most of his career in Pharma and Healthcare doing business process improvement work with a focus on improving both internal and external customer experience.

Together, Martin and Jerry have started an initiative called “The Easily Offended Club,” which focuses on educating and empowering people to move beyond simply being offended and towards accountability, courage and respect.

LEADERSHIP INSIGHTS

- It is important to assume positive intent.

- Time spent with your team leads to understanding, which reduces tension, increases trust, and creates a feeling of freedom to be ourselves.

- Set clear expectations from the beginning of your leadership and acknowledge the need for honesty on your team.

- Process improvement is focused on data. Think of each interaction with a teammate as a data point to help you understand boundaries and give you an idea of how to engage with each individual on your team.

QUESTIONS TO INSPIRE US TO ACTION

– What is some lesson, saying, or experience that continues to influence your leadership to this day?

Martin: You control your response.

Jerry: The quality of your life is directly proportional to the quality of questions you ask yourself and others.

- Use three descriptors to finish this sentence: “A leader is…”

Martin: A person who inspires you to do more, a person who is unafraid of being unpopular, and a person who holds you accountable.

Jerry: A person who asks probing questions, a person who challenges you to become better, and a person who wants more for you than they want for themselves.

- What is a question that leaders should be asking either themselves or others?

Martin: What’s the number one thing I can do today to help my team improve?

Jerry: What is it that we can achieve today?

- What book would you recommend to leaders?

Martin: 12 Rules for Life: An Antidote to Chaos by Jordan Peterson

Jerry: Never Split the Difference by Chris Voss

- If you could get every listener to start doing something THIS week to help them be a better leader, what would it be?

Martin: Help someone you don’t know just because you can.

Jerry: Give of yourself when you can—even if it’s just to listen.

- As a general life principle, is it better to ask “why?” or “why not?”

Martin: “Why not?” because it is more of a challenge to the status quo.

Jerry: “Why?” because it requires people to articulate their position and clarify their perspective.

Contact:

Martin: [email protected]

Jerry: [email protected]

Find Martin and Jerry on social media:

Martin's Twitter: https://twitter.com/martinconwayon1 (@martinconwayon1)

Martin's LinkedIn: https://www.linkedin.com/in/martin-conway-mba-22827650/ (in/martin-conway)

Jerry's Twitter: https://twitter.com/jerry_rosenthal (@jerry_rosenthal)

Jerry's LinkedIn: https://www.linkedin.com/in/jerryrosenthal/ (in/jerryrosenthal)