Welcome to part two of our unique two-part episode of OnBrand! In this episode, join host Sarah Grace McCandless as she returns with Dan Gingiss, an insightful author, experienced speaker, business coach, and innovator in the customer experiences (CX) space. This time around, they’re building on their previous discussion by breaking down the anatomy of a positive brand experience, why word-of-mouth or more organic marketing can make or break your brand, the value of personalization in an experience, and much more!