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The Emotionally Agile Project Manager – The Importance of Empathy (S4E062)
Join hosts Merv Jersak and Tim Jerome as they explore emotional intelligence, the importance of active listening, and building strong team and client relationships. They discuss Dale Carnegie’s timeless principles on interpersonal skills and address challenges such as technology overload and emotional exhaustion. Featuring practical strategies and real-life examples, this episode is a comprehensive guide to enhancing project management through better human interactions.
Main Take-Aways
The project leader will be more successful in his or her endeavors by continued improvement in emotional intelligence. Empathy goes a long way in establishing deeper connections within the project team for greater productivity:
- acting on excellent advice from Dale Carnegie from almost 100 years ago
- active listening
- putting yourself in the other person’s situation
- effective communication
- challenges to being able to develop empathy as part of your emotional intelligence arsenal
- technology overload
- emotional exhaustion
Show Notes
Today’s Project Managers Coffee Chat: The Emotionally Agile Project Manager – The Importance of Empathy
00:27 Exploring empathy in project management – defining empathy, and dispelling the myth that IT professionals are not empathetic.
03:08 Referencing Dale Carnegie’s advice on how to influence others, by addressing each person with whom you interact with empathy.
04:10 Individuals addressed with empathy are more motivated to work more diligently, develop deeper connections, communicate more effectively, listen actively, and cooperate and collaborate with the team.
05:12 The importance of active listening.
06:25 Putting yourself into the other person’s situation to build stronger relationships on the project.
07:11 The importance of effective communication.
09:00 Another benefit of exhibiting empathy in your interactions with others – accelerated personal development.
10:25 Challenges in developing empathy: natural tendency to come across as uncaring, biases, perceptions, technology overload, and emotional exhaustion.
12:27 Going deeper into technology overload and its negative effect on our ability to exhibit empathy.
17:40 Going deeper into emotional exhaustion and its negative effect on our ability to exhibit empathy.
View all episodes
By Merv Jersak & Tim JeromeJoin hosts Merv Jersak and Tim Jerome as they explore emotional intelligence, the importance of active listening, and building strong team and client relationships. They discuss Dale Carnegie’s timeless principles on interpersonal skills and address challenges such as technology overload and emotional exhaustion. Featuring practical strategies and real-life examples, this episode is a comprehensive guide to enhancing project management through better human interactions.
Main Take-Aways
The project leader will be more successful in his or her endeavors by continued improvement in emotional intelligence. Empathy goes a long way in establishing deeper connections within the project team for greater productivity:
- acting on excellent advice from Dale Carnegie from almost 100 years ago
- active listening
- putting yourself in the other person’s situation
- effective communication
- challenges to being able to develop empathy as part of your emotional intelligence arsenal
- technology overload
- emotional exhaustion
Show Notes
Today’s Project Managers Coffee Chat: The Emotionally Agile Project Manager – The Importance of Empathy
00:27 Exploring empathy in project management – defining empathy, and dispelling the myth that IT professionals are not empathetic.
03:08 Referencing Dale Carnegie’s advice on how to influence others, by addressing each person with whom you interact with empathy.
04:10 Individuals addressed with empathy are more motivated to work more diligently, develop deeper connections, communicate more effectively, listen actively, and cooperate and collaborate with the team.
05:12 The importance of active listening.
06:25 Putting yourself into the other person’s situation to build stronger relationships on the project.
07:11 The importance of effective communication.
09:00 Another benefit of exhibiting empathy in your interactions with others – accelerated personal development.
10:25 Challenges in developing empathy: natural tendency to come across as uncaring, biases, perceptions, technology overload, and emotional exhaustion.
12:27 Going deeper into technology overload and its negative effect on our ability to exhibit empathy.
17:40 Going deeper into emotional exhaustion and its negative effect on our ability to exhibit empathy.