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In this episode of SRM Focus, host Zuzanna Briant sits down with leadership and AI expert Volker Ballueder to explore how emotional intelligence transforms contract management and supplier relationships. Discover why trust is the foundation of every agreement, the essential EI skills for negotiations, and how to preserve human connection in an age of automation and AI. Packed with practical advice—from active listening to managing stress and building resilience—this conversation will help you lead with empathy, navigate conflict, and strengthen long-term partnerships.