In this episode, Trey breaks down The Empathy Myth, a misguided narrative that goes astray from what is really happening in call centers.  This episode is a big ol' reality sandwich!  Check it out!

In this episode, Trey breaks down The Empathy Myth, a misguided narrative that goes astray from what is really happening in call centers. This episode is a big ol' reality sandwich! Check it out!

In this episode, Trey breaks down The Empathy Myth, a misguided narrative that goes astray from what is really happening in call centers.&nbsp; This episode is a big ol' reality sandwich!&nbsp; Check it out!

The Empathy Myth

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

Business

Management

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

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The Empathy Myth

The Empathy Myth