Join this episode of the Employee Engagement Examples of Excellence, as we are joined by our host Cathy Brown and Georgina Reeves-Saad, Employee Engagement and Experience Specialist at the British Council, as they discuss:

- Defining what employee engagement actually means

- The ethical and human impact of AI, orgs needing to think about policies/guidelines for how it can be used and not abused.

- Ways of working – more than just working at home but how to organise how we work differently. Leadership resistance to change.

- People management – should organisations be thinking about ‘professionalising’ people management and setting up teams with a manager for operational delivery and a manager for people. Many people managers became so because that’s the only way to progress!

- Workplace experience – companies invest heavily in customer experience, but do they think about employee experience in the same way, even though their people are the experience of their customers?