Welcome to Audio Learning from Assemble You.

In this track, we are going to talk about face-to-face customer service, what it means and entails and why it is important. Some institutions and companies are only just opening up again to face-to-face interactions with customers and clients after a long period of remote working. It is essential that we are aware and reminded of key components of this type of customer-facing transaction to ensure a positive and productive experience for all concerned.

What is face-to-face customer service? Although we can see faces and speak to each other via a screen, face-to-face means in person and physically present with the other person. At a time when it is so convenient to just log into Zoom or other communication software and hold calls, meetings, and training, why is face-to-face customer service so important? And how do we get it right?

Further info:

• Download the Transcript for this Episode
• Download the Key Points Infographic

Reading List

•  [Article]Five Essentials to Providing Excellent Customer Service Shai Zamanian
•  [Article]Staying With the Pitch; Stalwarts of Face-to-Face Sales Reluctant to Peddle on Line  Lisa Napoli
•  [Article]Build A Community Around Your Brand: The Benefit Of Face-To-Face Interaction In A Digital World Erik Huberman
•  [Article] The State of Customer Care in 2022 Jeff Berg, Eric Buesing, Paul Hurst, Vivian Lai, and Subhrajyoti Mukhopadhyay
•  [Article] 10 Face to Face Customer Service Essentials James Spillane