What separates the winners and losers in the current pandemic-centric retail environment? Why are some retailers able to establish themselves as sustainably essential, while others are just momentarily relevant because people had to buy toilet paper somewhere?

On today's podcast, Sterling Hawkins and Kevin Coupe re-engage with Steve Dennis, president and founder of Sageberry Consulting and the author of  Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption, to continue their conversation about predictions and prescriptions for a post-pandemic future.