Today, we're in the city of Scarborough in the northwestern state of Maine, USA, to chat with Jeff Wetherhold, a trainer and coach with 15+ years of experience supporting hundreds of teams in making and sustaining change with improved outcomes. Jeff is a member of the Motivational Interviewing Network of Trainers who has trained and practiced in quality improvement, motivational interviewing, facilitation, mediation, negotiation, and evaluation. He is also a faculty member of the Institute for Healthcare Improvement, where he has supported healthcare organizations in adopting evidence-based safety practices. Throughout his career, Jeff has observed that the most common obstacle to change is poor-quality conversations. Motivational interviewing is the most effective discipline that he has found for improving those conversations, both with patients and within teams.
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