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Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.

https://youtu.be/5pAedujjRiQ

https://youtu.be/kEth38h7SI8

Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.

 Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!

0:00 Intro 

1:54 Introducing Richard Blank 

6:00 Richard's belief system 

14:01 Core lessons learned

18:01 Starting own Business

24:27 Call center Business

28:13 Difference towards general populace in BPO industry 

33:55 4 to 600 calls a day 

38:08 Pinball Wizard

43:43 Final word of wisdom

45:05 Connect with Richard

46:03 Outro

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