Welcome to OnBrand! In this episode, join host Sarah Grace McCandless as she speaks with Karen Gillis, Director of U.S. Customer Service at Abbott’s Diabetes Care business. Through their in-depth conversation, you’ll learn more about evolving customer care in the digital space, why it’s critical to collaborate across marketing, sales, and service to create a more customer-centric culture, how listening can inform interactions to feel like a one-on-one connection, and much more!