Regulatory change is pushing advisers to include more flexibility and engagement in the way they service clients.

In this episode of the ifa show, Midwinter head of product Ivan Gower and head of distribution Andrew Whelan look behind the 'buzz word' of goals-based advice to discover how advisers are tying their conversations with clients more closely to their short and long-term goals and how technology can assist in this process. Ivan and Andrew also discuss how new fee models can provide different ways for advisers to engage and retain clients beyond the traditional 'all or nothing' approach.