In this episode of Retail & Consumer Pulse by WNS, Part of Capgemini, Paul Morrison, Head of WNS Retail and Consumer Practice in Europe, speaks with Abhishek Joshi, Director, Supply Chain Capability and Solutions, about the evolving role of order management. 

They discuss how fragmented systems and manual processes are limiting efficiency and scale, and how digitization and orchestration are enabling more connected, touchless operations.

They also explore OMTRAC, WNS’s solution built with ServiceNow, and how it uses AI, workflow automation and real-time visibility to improve order accuracy, cycle time and customer experience.