In this Sales Therapy episode, Sarah Jones discusses her tech industry journey, emphasizing empathy in leadership, challenges for women, and the evolving role of pre-sales in go-to-market strategies.

Key Takeaways

-Pre-sales is a strategic role that focuses on business outcomes and building strong customer relationships.

-Customer success is crucial for the long-term success of a company, and it should be a shared responsibility across the organization.

-Pre-sales plays a pivotal role in the future of sales, and the Chief Solutions Officer role can help drive customer success.

-Active listening, asking the right questions, and technical proficiency are key skills for client success managers.

-Pre-sales should be valued and recognized for their contributions to go-to-market strategies.