Brad Jacobs is an experienced leader in the industry with a background in enabling services and support teams to optimize professional services delivery. He is currently the Vice President of Worldwide Professional Services at MongoDB, a leading modern, general-purpose database platform, designed to unleash the power of software and data for developers and the applications they build. 

In this episode, Brad speaks about: 

- The evolution of Services delivery 
- How customer behaviors/demands shape the world of Professional Services? 
- Has the shift in the importance of Customer success affected Services organizations? 
- SaaS metrics that matter: Traditional vs. Modern

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