Rachel Harris is the Vice President of On-Premise in the United States at Beam-Suntory, and she is joined by the Senior National Account Manager for Hotels at Beam-Suntory USA, Lisa Nelson. In today’s conversation, they discuss where the hotel channel was before and during the pandemic and how it survived as the hardest hit sub-channel during COVID, along with what consumers can expect for the future of their hotel experiences.

Today on Top Shelf Integrity:

• The impact of the pandemic on the hotel channel
• How to support the unique demands of the hotel channel
• How the customer experience of the hotel channel has changed
• The future of the hotel channel

Follow Beam Suntory:

• Website: beamsuntory.com
• Instagram: @beamsuntory

Follow Rachel:

• Instagram: @rachelsharris_ 
• LinkedIn: Rachel Harris

This show is produced by Soulfire Productions