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The Evolving Landscape of Tech Support and Cybersecurity with Peter Prieto
In this episode of AI Savants, we get a masterclass from a true veteran of the IT world. Host John Rice welcomes Peter Prieto, founder of nDataStor, for a deep dive into the evolution of tech support. Peter takes us on a journey from the old-school mainframe era to today's complex cybersecurity landscape. He explains why his company made a non-negotiable shift from a reactive IT model to a proactive, security-first approach, and why your business should too.
Beyond the technology, Peter shares the secret to his success: a fanatical focus on customer service. He reveals how a unique rewards system and a commitment to hiring for "people skills" has built a team that consistently over-delivers for clients. This isn't just about fixing computers; it's about building lasting relationships and a resilient business.
Episode Highlights
01:30 - The Journey to MSSP: Peter shares how his company transitioned from a general IT service provider to a focused cybersecurity specialist and the challenges they faced along the way.
06:45 - The Unspoken Threat: He discusses the five primary threat vectors that attackers use and why most businesses are still unprepared for a cyberattack.
12:15 - A Strategic Approach to Pricing: Peter reveals his unique per-employee pricing model and how it aligns with a proactive, risk-based approach to client services.
18:20 - The Importance of People Skills: He explains why he hires for "people skills" over technical knowledge and how a robust rewards program helps retain top talent.
24:00 - Proactive vs. Reactive: Peter emphasizes the importance of a proactive approach to IT services and why his company has eliminated "reactive" support.
30:00 - The Future of the Industry: Peter shares his predictions for the next 3-5 years, the role of AI, and why every business, regardless of size, is a target for cybercrime.
Episode Tags/Keywords:
Managed Services Provider (MSP), Managed Security Services Provider (MSSP), Cybersecurity, IT Services, Business Strategy, Risk Management, Customer Service, Hiring and Retention, Proactive IT, Reactive Support, Immutable Backups, AI in Business, Cyber Insurance, Entrepreneurship, Leadership
Call to Action (CTA):
Subscribe: Follow our podcast @AI Savants Podcast for more interviews with IT leaders and innovators.
Learn More: Visit our website at https://www.aisavants.io to learn how we help IT managed service providers grow their business.
Connect with Peter: Explore Peter's mission and services at https://www.ndatastor.com/.
View all episodes
By John RiceIn this episode of AI Savants, we get a masterclass from a true veteran of the IT world. Host John Rice welcomes Peter Prieto, founder of nDataStor, for a deep dive into the evolution of tech support. Peter takes us on a journey from the old-school mainframe era to today's complex cybersecurity landscape. He explains why his company made a non-negotiable shift from a reactive IT model to a proactive, security-first approach, and why your business should too.
Beyond the technology, Peter shares the secret to his success: a fanatical focus on customer service. He reveals how a unique rewards system and a commitment to hiring for "people skills" has built a team that consistently over-delivers for clients. This isn't just about fixing computers; it's about building lasting relationships and a resilient business.
Episode Highlights
01:30 - The Journey to MSSP: Peter shares how his company transitioned from a general IT service provider to a focused cybersecurity specialist and the challenges they faced along the way.
06:45 - The Unspoken Threat: He discusses the five primary threat vectors that attackers use and why most businesses are still unprepared for a cyberattack.
12:15 - A Strategic Approach to Pricing: Peter reveals his unique per-employee pricing model and how it aligns with a proactive, risk-based approach to client services.
18:20 - The Importance of People Skills: He explains why he hires for "people skills" over technical knowledge and how a robust rewards program helps retain top talent.
24:00 - Proactive vs. Reactive: Peter emphasizes the importance of a proactive approach to IT services and why his company has eliminated "reactive" support.
30:00 - The Future of the Industry: Peter shares his predictions for the next 3-5 years, the role of AI, and why every business, regardless of size, is a target for cybercrime.
Episode Tags/Keywords:
Managed Services Provider (MSP), Managed Security Services Provider (MSSP), Cybersecurity, IT Services, Business Strategy, Risk Management, Customer Service, Hiring and Retention, Proactive IT, Reactive Support, Immutable Backups, AI in Business, Cyber Insurance, Entrepreneurship, Leadership
Call to Action (CTA):
Subscribe: Follow our podcast @AI Savants Podcast for more interviews with IT leaders and innovators.
Learn More: Visit our website at https://www.aisavants.io to learn how we help IT managed service providers grow their business.
Connect with Peter: Explore Peter's mission and services at https://www.ndatastor.com/.