Many managers and coaches jump into advising or penalizing, the moment the other person acts contrary to their expectations. While they know that no person does anything against his perceived self-interest, they fail to take this into account. If only they took some time to get to know how the other person justifies that act to himself! The key lies there.

The expectation-mindset gap can ruin all projects of management and coaching.

I am Colonel Alok Asthana — a soldier by training, a writer by instinct, and a reformer by conviction.
After over three decades in uniform, I realized that courage on the battlefield must be matched by courage in thought.
That realization has shaped my mission ever since.
I write — and speak — about the unseen structures that define leadership, accountability, and decision-making in the Indian military. My books are on my book site (https://alok-books.lovable.app) and my writings on Substack (indiansalute.substack.com)

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I am Colonel Alok Asthana — a soldier by training, a writer by instinct, and a reformer by conviction. After over three decades in uniform, I realized that courage on the battlefield must be matched by courage in thought. That realization has shaped my mission ever since. I write — and speak — about the unseen structures that define leadership, accountability, and decision-making in the Indian military. My books are on my book site (https://alok-books.lovable.app) and my writings on Substack (indiansalute.substack.com)

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The expectation-mindset gap can ruin all projects of management and coaching.

The expectation-mindset gap can ruin all projects of management and coaching.