Logan Charity is one of Fabling Built’s assistant project managers. He helps us create great customer experiences through Fabling Built’s Rapid Response system and that’s what he’s here to share with us today.

Listen now to learn more about Logan, his job as an APM, and what it has been like to be on the team!

Key Talking Points of the Episode

[00:00] Introduction

[01:40] What was it like for Logan to see Casey outside of work?

[02:21] Why do we love wearing Fabling Built merchandise?

[04:25] What are Logan’s responsibilities as an APM?

[05:25] How do we help our customers?

[06:35] Why do we focus on positive customer experiences?

[07:50] How long did it take for us to create the right systems?

[08:31] Why is Logan’s responsibility called Rapid Response?

[09:38] How many people help in the Rapid Response process?

[10:28] How important is customer experience to Fabling Built?

[12:00] How are we able to create great customer experiences?

[14:30] Why is customer feedback important for us?

[15:10] What is Logan excited about?

[16:43] How has the Fabling Built culture impacted Logan’s life?

[18:02] What is Logan’s favorite thing to do in Richmond?