The Exchange

The Fallacy of the 30-Day Return Window.


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Here's this shows TL;DR:

  • Why does every brand set a 30 day window?
  • We see the majority of returns happen in the first 14 days
  • Brands are likely just copying each other to always create 30 day policies
  • Most returns happen early which means you can extend the length of your return window
  • Three steps when looking to change your return window length
    • Benchmark against the competition in your industry
    • Make sure that you are aligned with the rest of your policy 
    • Evaluate your current conversion rate so you can evaluate how a change in your return window impacts it
  • Your return policy is for your customer


Other helpful resources on this topic:

How to build a customer-centric return policy (ebook)
Setting a return window for the holidays
The different types of returns and how they impact LTV

...more
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