Your product roadmap is moving faster than your customers can keep up.

That gap is silently killing adoption, retention, and expansion revenue.

Watch this episode to learn how to validate what matters before you ship.

Most B2B SaaS teams don’t have a product problem—they have a feedback speed problem.

In this episode of UX Stories, Lihong Hicken sits down with Fy Knight (Head of Product at Recidiviz) to break down what it really means to build products that are personal, empowering, and effortless. Fy shares how high-performing product teams validate risky assumptions fast, avoid expensive experimentation traps, and turn user feedback into real business outcomes. You’ll learn how to create momentum with rapid validation methods that don’t rely on slow cycles or endless internal debate.

If you’re shipping fast but learning slow, this conversation will change how you build.

✅ Key Insights from This Episode:

✅ Why speed is beating listening right now

✅ The “vibe testing” mindset for product teams

✅ How to validate risky assumptions faster

✅ Why A/B tests are the most expensive option

✅ What users say vs what they actually do

✅ How to turn metrics into user outcomes

✅ Resources & Links:

✅ Connect with Fy Knight (LinkedIn): https://www.linkedin.com/in/celesteknight/

✅ Get Fy’s team-level product feedback system & validation playbook: https://www.recidiviz.org/