Customers are no longer just looking for loans and savings anymore; they demand a one-stop shop for all their financial needs. This puts commercial banks under pressure to expand beyond their traditional roles and deliver a full suite of financial services. But can lenders evolve into true financial supermarkets?

Moses Muthui, Director of Consumer Banking at Absa Bank Kenya Plc, joins us to discuss the future of banking and whether this all-in-one model is a customer dream or a business reality.