Gene Knippers, who was one of Norman Brinker's first partners at Steak & Ale, gives insights into the early days of Steak & Ale and explains why he decided to follow Brinker to Chili's. He tells us how he managed to run hundreds of restaurants despite only receiving one night of formal training, what he looks for when opening a restaurant, and how he has successfully worked with restaurant chain founders at Steak & Ale, Chili's and Beef 'O' Brady's.