Charles Feltman has spent 25 years as an executive and leadership coach helping individuals, teams, and entire organizations become exceptional at building and maintaining strong trust. Charles is the author of The Thin Book of Trust: An Essential Primer for Building Trust at Work, now in its 3rd edition.

Mentioned on the Show

• The Thin Book of Trust (book): https://a.co/d/0kT51MI
• Charles Feltman on LinkedIn: https://www.linkedin.com/in/charlesfeltman
• Insight Coaching: https://insightcoaching.com/business-coaching/
• Essentialism (book): https://a.co/d/d0ZnyXx
• People Business episode on Clarity with Ann Latham: https://peoplebusinesspodcast.com/annlatham/

Timestamps
(1:37) - Welcoming Charles.
(2:20) - How do you define trust?
(4:09) - What are the four components of trust?
(13:37) - What is the right amount of care in the workplace?
(22:35) - What is "internal congruence"?
(27:19) - What advice do you have for younger people who want to build a sense of inner congruence?
(29:18) - Can you talk about a perceived lack of sincerity?
(33:40) - How do you help clients keep commitments in a busy world?
(35:31) - What are some strategies to say no without burning trust?
(42:07) - How do we balance a need to appear competent with the reality that we will fail?
(47:01) - How do we repair damaged trust?
(49:15) - Final thoughts on building trust.