Have you ever talked to a customer service representative who refused to take responsibility over a mistake? How did that make you feel about the company? Accountability has a huge influence on trust and who we decide to do work with.

Is there a culture of responsibility and accountability in your company? So often we get stuck in a cycle of finger pointing. The principle of being accountable is such an important element of becoming your best.

We discuss:

• What accountability REALLY means
• How accountability affects you in business and at home
• Three things we can do to build more accountability
• A 21-day challenge that can change the way you think

“When there’s accountability, there’s a higher trust.” – Steve Shallenberger

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