Abi Asija sits down with Keri Doan, founder of Waiting on West, to explore how she helps businesses clarify their messaging, educate clients, and scale effectively behind the scenes. Keri has spent almost 15 years supporting businesses on the back end, and she shares insights on how to position offers, communicate value, and create deeper connections with clients who might not initially understand the full scope of services.

Key Insight: Many business owners struggle with client education and market positioning. Keri emphasizes that clarifying your offer and consistently educating your audience are critical for building trust, generating results, and scaling sustainably. She explains how small adjustments to messaging and website clarity can dramatically improve client engagement.

Keri also walks through her approach to refining services for maximum impact, including the systems, tools, and processes she uses to ensure clients achieve tangible outcomes. The conversation touches on common pitfalls, how to avoid them, and strategies for turning deep expertise into a valuable, scalable service business.

If you are a business owner looking to improve clarity, client communication, and back-end operations, Keri Doan offers actionable guidance and proven strategies. Connect with Keri and learn more about Waiting on West at WaitingOnWest.com.