What is the future of call and contact centers? Is AI the answer? In this video, we'll be exploring the topic of Robots replacing contact center agents. We'll be discussing the pros and cons of this phenomenon, and examining the various ways in which robots could replace agents in contact centers.

This is an important topic, and one that deserves your attention. By the end of this video, you'll have a better understanding of the pros and cons of Robots replacing contact center agents, and be able to make an informed decision about the future of contact center automation.

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