CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE.

The two discuss the evolution of contact center technology, considering data management, AI, and tech convergence. 

From there, they consider:

🤔 What Comes Next? 🤔

Bassett discusses how contact centers will become more predictive, proactive, and AI-led by evolving their data strategies. 

⏩ How Can Contact Centers Stay Ahead of the Innovation Curve? ⏩

Innovation is outpacing adoptions. Yet, Bassett highlights how contact centers can keep up.

🟢 Where Can Contact Centers Go to Learn More? 🟢

NiCE Interactions International is the go-to event to learn more. To register, visit: https://www.nice.com/websites/interactions-international

Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #contactcenters #ccaas #nice

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