In this episode, we delve into the article "The Future of CRM: The Next Evolution in Customer Relationship Management", discussing:

• The current state of CRM systems and their historical context.
• Emerging technologies influencing CRM, including AI and automation.
• Shifts in customer expectations and how businesses are adapting.
• Strategies for integrating modern CRM solutions to enhance customer engagement.

This episode provides insights into the transformation of CRM practices.

Resources Mentioned:

• The Future of CRM: The Next Evolution in Customer Relationship Management

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