Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.

Find episode transcripts and relevant info.

Featured in this episode:

Futurescape: Artificial Realities

Resonance AI Framework by Capgemini

Unilever: Creating Consumer Insights at Scale

The New Lines of Luxury Report

Deepening Customer Engagement with IKEA Retail

Hyliko: Decarbonizing Trucking with Hydrogen

Home Kitchen: A New Recipe for Change

Host/Writer: Elizabeth Wood, Editorial Director, frog  

Research & Story Support: Gareth Entwistle, Editorial Manager, frog 

Audio Production: Steven Strange