Training workers on their organization's Microsoft Dynamics 365 F&O or CE solution is never a simple initiative. Trainers must factor in the way users learn and the way they do their work. Another critical factor: the choices the organization makes throughout an implementation project in terms of scheduling and funding training efforts. Our guest on this episode, Elif Item, is a Dynamics AX and Dynamics 365 consulting veteran and trainer and she works hard on optimizing training to match the way software users learn. Recently recognized as a Microsoft MVP, Elif talks with us about her latest work including a new video series for MSDW, her journey to becoming an MVP, expanding her work to include training on D365 CE applications, and what younger people entering the workforce will expect from their employers when it comes to technology training.

Show Notes:

• 2:15 - Becoming an MVP and joining a small F&O MVP community in North America
• 6:30 - Elif's story of becoming an MVP
• 13:00 - What makes an F&O project successful when it comes to training?
• 16:45 - Developing new training programs as Microsoft's product roadmap evolves, both in the F&O space and CE
• 20:30 -  The unique training needs of sales-focused employees
• 23:00 - How has Covid impacted customers' approaches to training?
• 27:30 - What does the future of D365 solutions mean for users' training needs?
• 38:00 - Will AI disrupt training development or change users' training needs?

 References:

• Item by Item
• New MDSW Video Series: 10 Dangers to Avoid in Microsoft Dynamics 365 Training
• Elif's other writing and videos on MSDW